Delivery
Delivery methods
Standard UK Delivery
We offer free Standard Delivery on all orders of £150 or more to addresses within the UK. Orders are dispatched via Royal Mail on a 48 hour tracked delivery service and typically arrive within 3–5 business days.
For orders below £150, our standard delivery service is available at a cost of £2.99.
Express UK Delivery
At checkout, you can choose to upgrade to Express Delivery for £6.99. Express orders are also shipped via Royal Mail on a Special Delivery service and will typically arrive the following day (subject to cut-off times and product availability).
International delivery
We offer international shipping at a flat rate of £14.99 per order.
All duties and taxes are calculated at checkout, so you know exactly what you'll pay and there will be no additional fees on delivery.
Orders are fulfilled by DPD and shipped using the Delivered Duty Paid (DDP) service, ensuring a smooth and fully inclusive international delivery experience.
International delivery times vary by destination, but orders will typically arrive within 14 working days.
All orders placed on www.clogauoutlet.co.uk of £149.99 or less (UK delivery address) - £2.99 Standard Delivery
All orders placed on www.clogauoutlet.co.uk of £150 or more (UK delivery address) - FREE Standard Delivery
Telephone orders on 0345 606 88 77 of £149.99 or less (UK delivery address) - £2.99 Standard Delivery
Telephone orders on 0345 606 88 77 of £150 or more (UK delivery address) - FREE Standard Delivery
All orders with a UK delivery address - Express delivery service - £6.99
All orders with non-UK delivery address - £14.99
* Please note that postage for telephone orders placed directly with our Clogau Outlet stores is £6.99
Delivery Cut-Off Times
Orders placed before 4pm, Monday to Thursday (and where items are in stock) will usually be dispatched the same day.
Please note that during peak periods, dispatch may be delayed beyond our usual timeframes.
Orders placed after 4pm on a Friday, and during a Bank Holiday weekend, will typically be dispatched on the next working day.
Delivering your order
A signature is required on delivery. If nobody is at the delivery address, the courier will leave a calling card with details for you to make alternative arrangements to retrieve your parcel.
Courier deliveries that are not rearranged by you within 5 working days are sent back to us. Additional postage charges will apply. Re-deliveries or pick-up from depot are available to arrange online, with further details available on the calling card.
Please note that Royal Mail do not deliver on Sundays.
Packaging
We understand how important it is to make a lasting first impression.
Each piece is carefully hand-packed in our signature presentation box and delivered in plain, unbranded packaging to ensure complete discretion, perfect for surprise gifts or added privacy.
Delivery Services
We offer Standard delivery service for UK and International orders and Express Delivery options for UK orders only. Delivery charges and timeframes are provided at checkout and may vary based on location and service selection.
Dispatch Times
Orders are typically dispatched the same working day if placed before the advertised cut-off time and stock is available. Orders placed after this time or during weekends and Bank Holidays will be processed on the next working day.
Delivery Timeframes
Estimated delivery times are provided as a guide only and are not guaranteed. While we aim to meet all estimated timeframes, delays may occur due to factors beyond our control, such as carrier delays or adverse weather.
Grouped Deliveries
Jewellery items purchased within the same order will be grouped and dispatched together. The full order will be posted once all items are available (in stock). If you require quicker delivery, we recommend placing separate orders for in-stock items.
Made-to-Order Items
Some of our jewellery pieces are made to order. Please refer to the item description on our website or contact us directly for more information.
Tracking & Confirmation
All deliveries include a track-and-trace service provided by our delivery partners. A signature is normally required upon receipt. Depending on the size of the parcel, some deliveries may fit through a standard letterbox.
Insurance
All orders are fully insured while in transit until delivered to the address provided at checkout.
Undeliverable Packages
In the event that a parcel cannot be delivered and is returned to us, we will contact the customer to arrange redelivery. Additional delivery charges may apply.
Incorrect Addresses
We cannot be held responsible for delays or losses resulting from incorrect or incomplete delivery information provided at checkout.
International Deliveries
International orders are shipped using a Delivered Duty Paid (DDP) service, where all duties and taxes are calculated at checkout. Delivery times and charges vary depending on the destination.
Delivery Support
If you experience any issues with your delivery, please don’t hesitate to contact our Customer Care Team on 0345 606 8877 or email us at sales@clogau.co.uk. We’re here to help ensure your order arrives safely and promptly.