Delivery

All orders placed on www.clogauoutlet.co.uk with UK address: FREE

Telephone orders on 0345 606 88 77 of £149.99 or less (UK delivery address): £7.00

Telephone orders on 0345 606 88 77 of £150 or more (UK delivery address): FREE

All orders of £149.99 or less with non-UK delivery address: £10

All orders of £150 or more with non-UK delivery address: FREE

* Please note that telephone orders placed with our Outlet stores are charged £7.


Exclusive web orders:

Get FREE UK delivery and save up to £7.00 when you place your order with us through this website, no matter how large or small.
Orders of £149.99 or less placed over the telephone on 0345 606 88 77 or through mail order (orders totalling £150+ through mail order still receive free postage) are charged £7.00.

Orders under £150 to non-UK countries are charged £10. International orders of £150 or more are sent FREE of charge.


SPEND £0 - £109.99:

Delivery charge £10 

Royal Mail Europe delivery aim: 3-5 working days

Worldwide delivery aim: 6-7 working days


SPEND £110 - £149.99: 

Delivery charge £10 

FedEx Europe delivery aim: 2-3 working days

Worldwide delivery aim: 2-5 working days


SPEND £150+:

Delivery charge FREE

FedEx Europe delivery aim: 2-3 working days

Worldwide delivery aim: 2-5 working days



Standard Delivery:

All orders of £249.99 or below to the UK are sent via Royal Mail Recorded Signed For™ which means you'll receive your order within 3 - 11 days (excluding Sundays).


Next Working Day:

All orders of £250 or more to the UK are dispatched via Royal Mail next working-day delivery to guarantee delivery the next working day (excluding weekends).

Despatch and delivery times of UK Next Working Day delivery: Your order will be delivered any time between 9am-6pm on the following working day (Monday to Friday) if you place your order before midnight between Monday and Thursday and your item/s are in stock. Unfortunately, it is not possible to specify a delivery time. Orders placed before 4pm on a Friday will be delivered on a Monday (excluding bank holidays).

We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible. Confirmation of UK next working-day deliveries: Please note that our next working-day delivery service is provided by Royal Mail who use a track-and-trace method to confirm receipt of delivery who show the signed signature on proof of delivery.

Upgrading to Next Working Day delivery:

If your order value is £249.99 or below, you can choose to upgrade your order from standard delivery to next working-day delivery for £7.00 by adding the postage upgrade to your shopping bag.

All deliveries normally require a signature. However, during the Coronavirus outbreak, Royal Mail will instead log the name of the person who receives it. Orders are fully insured by us whilst in transit with Royal Mail.

Please note, during very busy periods we may not always be able to despatch your order on the same day. See 'Despatching Your Order' for more information and be sure to upgrade your postage for next working-day delivery if your order is urgent.


ORDER PLACED

Mon-Thurs, before 4pm:

£249.99 AND LESS - 3-11 days (exc. Sun) 

£250 AND MORE - Next working day (exc. weekends)


Mon-Thurs, after 4pm:

£249.99 AND LESS - 4-12 days (exc. Sun)

£250 AND MORE - 2 working days (exc. weekends)


Friday, before 4pm:

£249.99 AND LESS - 3-11 days (exc. Sun)

£250 AND MORE – Monday


Friday, after 4pm:

£249.99 AND LESS - 5-12 days (exc. Sun)

£250 AND MORE – Tuesday


Sat & Sun, anytime*:

£249.99 AND LESS - 4-11 days (exc. Sun)

£250 AND MORE – Tuesday


*Saturday delivery is dependent on whether Royal Mail offer a Saturday delivery in your area



If you place your order before 4pm on a working day and your item is in stock, we will endeavour to despatch your order on the same day. During very busy periods however, this may not be possible, you will be notified by email when your order has left us.

Your credit or debit card is charged when you place your order.



Jewellery items in the same order are grouped for postage. The order is only posted once all the items become available (are in stock). You can order items separately if you require quicker delivery.



Some of our diamond jewellery items are made to order. These items are set by our craftsmen, sent to the British Assay Office for hallmarking and finally checked by ourselves for quality control. Please check within the item's description – whether on this website or within our brochure – for delivery times on these items. If you are in any doubt, feel free to contact us.



You can check each item’s despatch time in your Shopping Bag or by going to the ‘Order Status’ page in your account.

A signature is required upon delivery. If nobody is at the delivery address, the courier will leave a calling card with details for you to make alternative arrangements to retrieve your parcel.


Courier deliveries that are not rearranged by you within 5 working days are sent back to us. Additional postage charges will apply. Re-deliveries or pick-up from depot are available to arrange online, with further details available on the calling card.


Please note that Royal Mail do not deliver on Sundays.

We realise the importance of creating the right first impression. Each piece is hand-picked in our branded presentation boxes and will arrive in an anonymous bag, with no Clogau branding.