Clogau Outlet FAQs

Of course. You are welcome to place your order over the phone with any store of your choosing and either have your item sent to your door or you can collect it from store at a time that suits you during the store's opening hours.

The store will be able to advise on stock availability and in some cases where we have limited amounts of stock we may need to order your item into store from Head Office or another Outlet store.

Please note that the store can't reserve stock for customers but they can pay for the item to be collected at store.

To place your order by phone call:

Cheshire Oaks
01513 571 839

Bridgend Outlet
01656 650 247

Resorts World Birmingham
01214 485040
Yes. If you place your order over the phone with the store or online using our click & collect option you will be able to collect your order from any of our Clogau stores. You will be notified by email as soon as the order is despatched. Please bring your order confirmation email with you, either as a print-out or on your phone.
Of course. Just let one of our staff know which item you'd like to try on and we'll be happy to help you. Unfortunately this does not include earrings for hygiene purposes.
Recommended Retail Price. This is the original price that the item retailed at.
Yes. If you place your order online, delivery is free. Please note, telephone orders under £250 incur a £7 postage charge. Orders over £250 are sent by next working-day delivery free of charge.
What types of payment do you accept?

• UK Chip and Pin Card
• Cash

Please note that orders over £500 placed over the phone will be subject to additional security checks.

Anything between 30%-70%.

Every 6 months we release around 50 new items into our main range (which is available at and to make room we have to remove roughly the same amount.

If you're familiar with Clogau, you may recognise some pieces from previous brochures.

These pieces are then transferred to our Outlet stores and immediately reduced by 30%.

This ensures that there is always a steady stream of "new" jewellery at our Outlet stores for you to choose from.
Since 2014, The Edinburgh Assay Office has continued to work closely with Clogau Gold of Wales developing and witnessing their chain of custody for the addition of Welsh gold to their jewellery products.

We are satisfied that the quality management process followed by Clogau Gold of Wales provides assurance of the statement "Welsh gold is contained within each piece of Clogau Gold jewellery" by supporting:

• The validity of the source of Welsh Gold used by Clogau Gold of Wales.
• That a pre-determined quantity is being included in the production of all Clogau Gold items.
• That the quantity is consistent across their range of jewellery.
• That verifiable records are being kept to provide clear audit trail to support these assurances.

John Fadden
Quality Manager
Edinburgh Assay Office
18th October 2017
We do not state the % content for a number of reasons. Firstly, the precise Welsh gold content varies with the caratage of the gold in the piece. Also, we do not wish to be obliged to a fixed % in case we are forced to reduce it in the future due to depleting stocks.

You can be guaranteed that there is Welsh gold within your jewellery which is shown by the Welsh Dragon stamp which is applied.
The Welsh gold is normally included within the rose gold detailing of the piece (and is not the entire rose gold part, as sometimes assumed). In the items that do not contain rose gold, we incorporate it within the other gold featured in the piece.
Every piece of Clogau jewellery contains rare Welsh gold as used by some members of the British Royal Family for over 100 years.

Welsh gold is famous for being selected to create generations of Royal Family wedding rings including those of Her Majesty The Queen, the late Diana Princess of Wales, Her Majesty Queen Elizabeth The Queen Mother, HRH Princess Margaret, HRH Princess Anne, Their Royal Highnesses Prince Charles and The Duchess of Cornwall, and most recently, The Duchess of Cambridge. This has made Welsh gold some of the most sought after jewellery in the world.

Clogau jewellery is guaranteed to contain rare Welsh gold. It carries a unique Welsh Dragon and “CG” mark, stamped during the creation of each Clogau item.

Each piece is crafted using traditional jewellery-making techniques and painstakingly hand-finished to give the lasting pleasure which ensures the Clogau jewellery will remain as special as the day you received it, as it is passed down through generations.
Originally, all Clogau jewellery was manufactured in North Wales, but in 2005 the decision was made to move production overseas in an attempt to fulfill customer demands for shorter manufacturing and delivery times, and to sustain the growth of the brand.

The change has meant that the costs to both customer and company have been reduced, and customers now receive their jewellery with 2-3 working days, instead of several weeks. It has also meant that we can keep up with the demand for Clogau jewellery on the high street and, increasingly, internationally.

The majority of Clogau jewellery is made up of multiple components due to the addition of Welsh gold (usually in the rose gold detailing), thus complicating the manufacturing process. A team of dedicated employees are responsible for creating jewellery of the utmost beauty and quality.
The quality of Clogau diamonds are typically:

• In silver items where the diamond is 0.49ct or under: SI1 (slightly included) clarity and G-H colour (near colourless)

• In gold items where the diamond is 0.49ct or under: VS2-SI1 (very slightly to slightly included) clarity and G-H colour (near colourless)

• Any diamond 50pts, or more, set in gold or silver: VS1 (very slight inclusions, not visible to the unaided eye) clarity and G-H colour (near colourless)
Gold from the Clogau St David’s Mine, and other Welsh gold, has been mined in an ethically sound manner. Within the majority of our jewellery, however, Welsh gold is combined with World gold.

As members of the Responsible Jewellery Council, we are committed to completing the compulsory member certification against the Code of Practices and the voluntary Chain of Custody standard, which is currently under development. The RJC aims to improve the transparency of the full jewellery supply chain; from mine to retail.

We offer a variety of online payment methods to ensure our customers can place orders with ease.

Visa Debit
American Express
Apple Pay

You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

We do this to ensure that our customers are safe while they shop.